Poor communication and I am very Angry

I am the one who must call and do follow-ups. And to my surprise, they closed my query without resolving it. I will write until my money is back. To think that Makro is one store I have been ordering from online I am truly disappointed. Poor customer service and lack of accountability. Unprofessional agents are assisting. I am extremely disappointed with the experience I've had regarding my recent couch order. The item was initially delivered to the wrong location, and by the time it eventually reached me, it arrived in unacceptable condition — with broken legs, visible scratches, and mud stains. As a result, I had no choice but to reject the delivery.

However, the system continues to display the status as "on route to customer," and no update or correction has been made to reflect the actual situation. Given the circumstances, I am now considering initiating a return and requesting a full refund, as this has been both frustrating and highly inconvenient. I am writing this message with immense anger and deep disappointment regarding the complete lack of seriousness with which Makro is handling my matter. For over a month, I have been tirelessly making phone calls and sending multiple emails—none of which have led to any resolution. Your agents continue to promise call-backs that never happen, and I am appalled by the blatant disregard for customer service.

Despite my repeated efforts, I am still unable to log a return or receive a refund. This is completely unacceptable, and your continued inaction speaks volumes about the inefficiency and lack of accountability within your organization.

Let me be absolutely clear: I am done chasing you. If this issue is not resolved immediately, I will be left with no choice but to escalate the matter through legal channels. I have been more than patient, and you have taken that for granted. ourier: Awie Cordier: *** Order Number: MAK***