1 reviews | Active since Jun 2026
Poor communication and false delivery “promise”
I have ordered from Makro for the purchase of a new sofa.
The delivery “Promise” was for today June 6th 2026.
Upon waiting half of the day with no movement a call was made to the customer service line who stated delivery had been attempted off of the supplier three times.
I have now given up a day of work to wait in for a sofa that has not come,
I have contacted Makro via the online system and eventually got thought to a real person “Natalie”.
All I have been told is that it has been forwarded to the relevant department and that I must now wait a further 24-48 hours for a response.
I have explained that this is unacceptable as if there has been three pick up attempts Makro at point could have contacted me to explain the delayed delivery.
I am now experiencing complete silence.
I have requested this be raised as a formal complaint however still complete silence
Shocking customer care and a severe lack of reliability.
I have now received an update on the website saying a refund will be processed.
I did not request this,
I have paid international fees on my card and missed a day of work for this delivery , no communication from Makro to state why this has happened and a clear lack of understanding of the disadvantage this has caused
I have now received an update on the website saying a refund will be processed.
I did not request this,
I have paid international fees on my card and missed a day of work for this delivery , no communication from Makro to state why this has happened and a clear lack of understanding of the disadvantage this has caused
I am clearly stating I did not in any way request this refund.
I am making it very clear that the damages caused are not only with the missing delivery and unwarranted refund.
Please address the day of missed work I have had to take due to the delivery as well as the fact that I have incurred international charges on my card that work be reimbursed.
Additionally to be clear I would like to remark that my payment was instantaneous to yourselves yet you request two weeks to process the respective refund.
Please address the outstanding matters
I am clearly stating I did not in any way request this refund.
I am making it very clear that the damages caused are not only with the missing delivery and unwarranted refund.
Please address the day of missed work I have had to take due to the delivery as well as the fact that I have incurred international charges on my card that work be reimbursed.
Additionally to be clear I would like to remark that my payment was instantaneous to yourselves yet you request two weeks to process the respective refund.
Please address the outstanding matters