Poor client service from online shopping department

I bought a queen size electric blanket from them on 2/6/2024 via their online store. It has a 2 year warrentee on it. Since July 2025 I experience a faulty switch issue. When i phoned in, I was informed that they need my Order ID. At that stage I could not ind the invoice as I have miss filled it. December 2025 I found it in the original box. After multiple phone calls, as I am bing informed to phone back in 24 -48 hours if they do not phone me back. I have send an email and Ayanda Radabe rep**** on the 10/012026 that the matter was escalated to the relevant department. I had to make more phone calls to follow up with no success.