Poor choice in courier services
<p>I purchased an item online. It was picked up by Dawn Carriers on Wednesday, Thursday Makro informed me of delivery between 09:00 & 15:00. After numerous phonecalls with the call centre when the "courier" failed to deliver, MAKRO again told me they were running a bit late, but would deliver. Today again I get the same run around. </p> <p>I should have purchased from another reputable company instead. My time is wasted waiting for nothing!!! Why do Makro make use of *********** couriers, surely cost saved doesn't jeopardise customer satisfaction????</p> <p> </p>
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your online order.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with the online team to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have received your order.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your online order.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with the online team to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have received your order.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa