Poor call center service

I would like to highlight my experience with your call centre. After numerous phone calls, I was repeatedly informed by different agents that I could use my credit note in-store. However, when I visited the store and spoke to the manager, I was advised that the payment should actually have been refunded to me.

Yesterday, I placed an order online and completed the payment via Payflex. After checkout, I was redirected to the Makro website, where the transaction showed as unsuccessful. I sent through the proof of payment at 10:02, saying they will sort it out to be told at 14:05 that my order cannot be processed and that I need to purchase the items again.

The amount of airtime wasted today due to untrained staff is extremely frustrating and unacceptable.