Poor business practice - Makro

Do not trust Hisense as they are selling refurbished units through Makro / Massmart! I had any issue with the Hisense 508 side by side fridge took the technicians two months to get back to me. Then a few weeks to get a store credit when I eventually get this resolved and request a new fridge delivered I receive a refurbished fridge delivered by Makro Riversands. Now having logged a complaint through Massmart and Makro I am told I will be reimbursed the original price I paid while the item purchased was on promotion. My counter was to provide me with another brand at the same or higher price and apply the same promotional discount received. Hisense should be held accountable for such *****! Makro should practice good business. I would give a zero but there is no option for this.