DS
Dihan S
1 reviews | Active since Oct 2017
28 Nov 2022, 16:48
Poor and ********* Business Practises
On 20 November we order a table from Makro for a business event on 25 November, the item (folding table) was delivered on 23 November, unboxed, in plastic, damaged and not setting up as should. Firstly, why unboxed? Clearly dirty and damaged and yet still being delivered. This came as shock to me, never had I experienced such poor service. I contacted Makro via email the same day, and my wife 3 times following, response received matched the service, every time a new excuse and no resolution. So because of Makro’s poor business practices I had to make other plans. The best was yet to come, when another Makro client inform d is that he also previously purchased a item from Makro and when receiving it, it was clearly used as was damaged and contained items from most likely the previous person. So could you please clarify this as it seems that Makro is selling used and damaged products?
Helpful (0)
Replies (6)0
Replies (6)DS
Dihan S's updateReviewer Update
29 Nov 2022, 14:11Dear Makro Team,
The response is noted, however, kindly provide me with more concrete feedback, answers and solutions. This item is required for use by Thursday, so if this matter is not resolved and a replacement item delivered by tomorrow please arrange a refund. I wish to have my money returned as you did not provide the item as agreed/paid for (broken). I wish to have response by COB today.
The response is noted, however, kindly provide me with more concrete feedback, answers and solutions. This item is required for use by Thursday, so if this matter is not resolved and a replacement item delivered by tomorrow please arrange a refund. I wish to have my money returned as you did not provide the item as agreed/paid for (broken). I wish to have response by COB today.
DS
Dihan S's update29 Nov 2022, 14:11
Reviewer Update
Dear Makro Team,
The response is noted, however, kindly provide me with more concrete feedback, answers and solutions. This item is required for use by Thursday, so if this matter is not resolved and a replacement item delivered by tomorrow please arrange a refund. I wish to have my money returned as you did not provide the item as agreed/paid for (broken). I wish to have response by COB today.
The response is noted, however, kindly provide me with more concrete feedback, answers and solutions. This item is required for use by Thursday, so if this matter is not resolved and a replacement item delivered by tomorrow please arrange a refund. I wish to have my money returned as you did not provide the item as agreed/paid for (broken). I wish to have response by COB today.
DS
Dihan S's updateReviewer Update
30 Nov 2022, 12:15Thank you for reply. The above is noted, however, kindly provide me with timelines, unfortunately after more than a week, I need some concrete feedback, not general responses. I now have to make alternative plans at additional costs and inconvince, due Makro providing me with a broken and unboxed product. As a business I believe Marko would understand that the funds paid for a product that has no value, is wasted funds from my business no gaining interest in Makro's account. Do the calculations, if each customer has to wait a week-plus for their refunds on returns to be paid Makro makes quite some interest. Please provide me with a date for the matter to be resolved as well as well as an explanation for the product being unboxed and damaged upon delivery? Is this result of specific individuals or how Makro does business. Please note in addition to the refund, answers and feedback regarding relevant action to be taken will be required prior to me considering this matter closed.
DS
Dihan S's update30 Nov 2022, 12:15
Reviewer Update
Thank you for reply. The above is noted, however, kindly provide me with timelines, unfortunately after more than a week, I need some concrete feedback, not general responses. I now have to make alternative plans at additional costs and inconvince, due Makro providing me with a broken and unboxed product. As a business I believe Marko would understand that the funds paid for a product that has no value, is wasted funds from my business no gaining interest in Makro's account. Do the calculations, if each customer has to wait a week-plus for their refunds on returns to be paid Makro makes quite some interest. Please provide me with a date for the matter to be resolved as well as well as an explanation for the product being unboxed and damaged upon delivery? Is this result of specific individuals or how Makro does business. Please note in addition to the refund, answers and feedback regarding relevant action to be taken will be required prior to me considering this matter closed.
DS
Dihan S's updateReviewer Update
01 Dec 2022, 18:03So today without notice the courier informs me he is at as my house to collect the table. As if I am sitting at home the whole day or this being arranged with me. Please have the courier arrange collection in advance, as standard practice for all other courier services. Please also advise on my above queries and when you will return my money?
DS
Dihan S's update01 Dec 2022, 18:03
Reviewer Update
So today without notice the courier informs me he is at as my house to collect the table. As if I am sitting at home the whole day or this being arranged with me. Please have the courier arrange collection in advance, as standard practice for all other courier services. Please also advise on my above queries and when you will return my money?
DS
Dihan S's updateReviewer Update
02 Dec 2022, 06:06Table was collected at about 18:30 yesterday. Kindly advise on rebate date. Hope to receive your feedback soon.
DS
Dihan S's update02 Dec 2022, 06:06
Reviewer Update
Table was collected at about 18:30 yesterday. Kindly advise on rebate date. Hope to receive your feedback soon.
DS
Dihan S's updateReviewer Update
05 Dec 2022, 07:20Hallo Makro, After yet another week I have still not been refunded. Kindly advise on when I can expect the refund to show in my bank account as well as the delay in processing the refund?
DS
Dihan S's update05 Dec 2022, 07:20
Reviewer Update
Hallo Makro, After yet another week I have still not been refunded. Kindly advise on when I can expect the refund to show in my bank account as well as the delay in processing the refund?
DS
Dihan S's updateReviewer Update
09 Dec 2022, 07:36Hello Makro, could you kindly confirm that the refund has been paid. I did receive an email indicating the refund to be processed on 05/12, however, I am unable to confirm these funds to have cleared in my account? Please confirm that the refund has been processed successfully and how long I will need to still wait for my money to be returned. Your prompt response will be much appreciated
DS
Dihan S's update09 Dec 2022, 07:36
Reviewer Update
Hello Makro, could you kindly confirm that the refund has been paid. I did receive an email indicating the refund to be processed on 05/12, however, I am unable to confirm these funds to have cleared in my account? Please confirm that the refund has been processed successfully and how long I will need to still wait for my money to be returned. Your prompt response will be much appreciated