Poor and Sad service (NEVER AGAIN)

I bought a deep freezer online and how their delivery services and just general service overall is completely pathetic and sad it takes them 3 days so far just to capture my product on their system and arrange for the courier services to come and collect it the lady at the courier service told me it will take another 3-4 days from their side to do the actual delivery so almost 2 weeks one has to wait to receive your own product? I offered and pleaded with them to cancel the delivery order and allow me to come and collect it they would not even do that. I offered to pay more for delivery even or even cover any additonal fees it would take to speed up the delivery or even do it as an express delivery or for the weekend they could not even do that. I now had to nag them to do a refund as I no longer want to deal with them or want this product anymore the refund I was told would be done and the order has been cancelled yet it has not been cancelled and I am still waiting to recieve any form of confirmation to receive my refund as I do not want to deal with MAKRO ever again in my life their service is completely unacceptable with me and it is my first and last time dealing with them EVER now no one can tell me if I am going to get my refund or not or what the hell is going on OMG i am going to flip my lid feel like I am going to take this all over social media and ask my following of 100 000 to help make make this go viral cos this is bull**** I want my product or my refund like immediately I can rather take the money and go and buy something that I will be receiving immediately as I am now being delayed in buying my festive meats cos I do not have the deepfreeze I paid for a week ago to put my meat in omw I am so frustrated.