1 reviews | Active since Mar 2018
POOR AND PATHETIC SERVICE FROM A BIG BRAND MAKRO
I have experienced pathetic service from both Makro store and Makro contact centre.
After placing an online order 28 May, I received a call from the Makro branch the following 29 May confirming my order and details and also confirming details hand over to the courier.
On Tuesday 1 June I called to follow up and was advised it has been dispatched with the courier, the consultant was unprofessional, had bad reception and when I asked to return my call she refused saying they cannot make outbound calls.
On Thursday I called following since I was advised the order has been dispatched, the consultant David who informed he followed up with the courier and I will receive a call immediately. 3 hours later I haven't received any call and spoke to the consultant Banele who advised she will assist me, I gave her the reference of David and was also of no help David called me back and tried to be of assistance and advised he will follow up with the couriers the next morning.
Friday morning, I called in and requested to speak to a manager which i did the previous day as well but kept getting an excuse "the manager is in a meeting" The thursday afternoon and friday morning??
Furious as ever, I eventually spoke to the manager Ntabiseng Okeke who advised she will follow up with the nearest store after I suggested i collect it myself since i also requested an immediate refund yet excuses again Ntabiseng has not called me back and when i called in to the contact centre for the 3rd time Friday morning I was literally put on hold for almost 20 minutes!!
Til now, issue not resolved
After number of calls (10+) between the 2nd and 4th June, after complaints via Makro Care line and Hello Peter still Makro does not deliver!
Speaking 8 different consultants including "Managers" as Ntabiseng and Tsepiso nothing has been done.
Makro responds "privately" via Hello Peter advising a consultant will be on contact, via email still NOTHING has been resolved!!
Where are the real Makro Managers?
Is this the type of service you always provide?
What if in future I need to return an item? is this the service you promise?
The quality of service to your customers is the quality of your product
It is the 12th June, 10 days later after only REQUESTING FOR A REFUND I receive a response from Makro " A refund can take up to 7 working days to reflect in your bank account. "
When, initially OVER THE RECORDED LINE it was said to me it takes 3-5 business days however due to my long wait they will try to process it sooner with the financial department.
This is the service that has me questioning if I will ever buy from the store again.
#Makro @Makro
@FlippieSpies @JonathanKoff @LeonBezuidenhout
After number of calls (10+) between the 2nd and 4th June, after complaints via Makro Care line and Hello Peter still Makro does not deliver!
Speaking 8 different consultants including "Managers" as Ntabiseng and Tsepiso nothing has been done.
Makro responds "privately" via Hello Peter advising a consultant will be on contact, via email still NOTHING has been resolved!!
Where are the real Makro Managers?
Is this the type of service you always provide?
What if in future I need to return an item? is this the service you promise?
The quality of service to your customers is the quality of your product
It is the 12th June, 10 days later after only REQUESTING FOR A REFUND I receive a response from Makro " A refund can take up to 7 working days to reflect in your bank account. "
When, initially OVER THE RECORDED LINE it was said to me it takes 3-5 business days however due to my long wait they will try to process it sooner with the financial department.
This is the service that has me questioning if I will ever buy from the store again.
#Makro @Makro
@FlippieSpies @JonathanKoff @LeonBezuidenhout