Poor and disgusting service

Subject: Complaint Against Makro Online – Non-Delivery of Paid Parcel and Lack of Response

Dear HelloPeter Team,

I am writing to formally lodge a complaint against Makro Online for their appalling service and failure to deliver my paid-for parcel.

I placed an order on the Makro website and, to this day, the item has not been delivered. Despite numerous follow-ups via email, I have received no resolution. What’s even more frustrating is that the contact number listed on their platform redirects to BMW Customer Care, which makes it nearly impossible to reach anyone for assistance.

This is unacceptable and beginning to feel like a ****. I have upheld my part of the transaction by making full payment, but Makro has failed to honour theirs.

I demand a full refund with immediate effect. Their poor communication, failure to deliver, and misleading contact information have caused me a great deal of inconvenience.

Please assist in ensuring that this matter is resolved urgently.

Kind regards, Nokuthula Order Number: OD***