Poor after service

I am writing to express my extreme disappointment and frustration with the service I have received from your company. My experience has been appalling, and I hope that you will take immediate action to resolve my issue.

On a recent order, I purchased two sets of bags, which formed part of a bigger order that was sent in four separate deliveries.. However, when I received the parcel, it only contained one set of bags. I promptly sent an email to report the issue, but it took several follow-up emails and over a week to get a response.

The response I received instructed me to request a refund on the app and select the option for an incomplete order. This was on February 7th. Since then, I have heard nothing. I do not know if my refund has been processed, and I have not received any update on the status of my missing bags.

I have attempted to call your customer service team, but the representatives I spoke with seemed unclear about my issue and kept repeating that someone would collect something. I do not want to return the item; I simply want to know what happened to the second set of bags and have the issue resolved.

I am shocked that it seems so difficult for your team to read, analyse, and resolve customer complaints. It is not complicated: I either want a refund or the remaining part of my order delivered. I hope that you will take immediate action to address this issue and provide a satisfactory resolution.