Poor after sales services

I sent an email to Makro and Hisense requesting assistance with my front loader washing machine that needs to be looked at since it is still under warantee and the manufacturer told me that Makro needs to send out a call from their side in order for Hisense to send out a technician.

2 weeks later there was still no response from Makro and I decided to call and request assistance and the lady I spoke to took all my details and told me that Makro Woodmead would contact me to arrange the repair. It is now a MONTH later and still nothing from Makro. I expected better but this is beyond disappointing.

Why have online services and a call centre if they offer no service. I doubt I will EVER buy anything from Makro again. I've had appliances go faulty that were bought from other stores and all it took was one email and a technician would be sent out within a week.