Poor after - sales service with Makro - Defy appliances

Item: Makro
Rating: 1
Author: Gorie J

I purchased a side by side Defy fridge freezer from makro less than a year ago and unfortunately the freezer suddenly stopped working and the warning sign appears in the fridge. I called makro on Saturday morning (08/02/20) but Defy still hasn't contacted me to arrange to fix it. Taking into consideration that a fridge / freezer is a delicate matter, I would hope that Defy responds at soon as possible.

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Replies (1)

Makro's replyOfficial

12 Feb 2020, 08:23

Good day Glorie ,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.

Kindly note that we are currently liaising with the relevant departments regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs.

Once again we do apologize for the inconvenience caused and service received.

Hope you find the above in order.

Kind regards,
Makro Hellopeter Team

Makro's reply12 Feb 2020, 08:23

Official