1 reviews | Active since Nov 2011
Poor after sales service when requesting a replacement of a faulty product.
Order Number MAK-***.
I purchased a travel bag beginning of June (travelling outbound 24 June), from their online platform.
The bag arrived and we immediately noticed a problem with the handle. We contacted Makro (via email) on Saturday/Sunday 11/12 June for a replacement.
Makro only responded on Wednesday the 15th stating that the courier can only collect the bag on Friday the 17th. I stated that this was unacceptable and I fear that the replacement will not arrive before we leave (on the 24th). The lady (who called me) insisted that the bag will be replaced by Wednesday 22 June. Today is the 21st of June and I have not heard from Makor as yet. I have been calling them with NO SUCCESS thus far, and being told I should not get upset about this!!!
I am utterly disgusted in the levels of poor service I have been receiving from Makro.
I caution everybody not to buy from Makro online as their after sales service sucks.
Secondly, you're response sound automated and generic and not sincere at all. I have not had a single call from your "management" at all.
So, after many back and forth (in emails and calls) with your team, we were provided with a waybill number on Thursday, 23 June 2022. Needless to say, my grandson left the country without his bag. He was devastated not have his bag we bought him. This was a simple process of replacing a faulty bag, instead it turned out to be a nightmare dealing with you guys.
Today, Tuesday 28 June 2022, we received another email from Makro stating that the supplier is out of stock. I proceeded to go onto the website and I was able to place another bag in my cart. What an absolute load of hogwash. You should be ashamed of your poor levels of service.
I will continue to discourage people from buying from Makro Online.
You're terrible service has left me shocked to say the least.
Secondly, you're response sound automated and generic and not sincere at all. I have not had a single call from your "management" at all.
So, after many back and forth (in emails and calls) with your team, we were provided with a waybill number on Thursday, 23 June 2022. Needless to say, my grandson left the country without his bag. He was devastated not have his bag we bought him. This was a simple process of replacing a faulty bag, instead it turned out to be a nightmare dealing with you guys.
Today, Tuesday 28 June 2022, we received another email from Makro stating that the supplier is out of stock. I proceeded to go onto the website and I was able to place another bag in my cart. What an absolute load of hogwash. You should be ashamed of your poor levels of service.
I will continue to discourage people from buying from Makro Online.
You're terrible service has left me shocked to say the least.