RD
Roslyn D
1 reviews | Active since Jul 2020
30 Jul 2020, 13:52
Poor after sales service- Makro
Very bad service. Trying to get a refund for almost two months now. After more than 10 calls and20 emails I’m still waiting. Always waiting for authorization from finance department. It’s a disgrace. Will take my business elsewhere in future
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Replies (1)
Makro's replyOfficial
30 Jul 2020, 14:36Good day Roslyn,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and understand that you have been waiting for the refund amount that is due to you. Kindly note that we will internally address this matter with our finance department. We will communicate with you on the refund update shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and understand that you have been waiting for the refund amount that is due to you. Kindly note that we will internally address this matter with our finance department. We will communicate with you on the refund update shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply30 Jul 2020, 14:36
Official
Good day Roslyn,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and understand that you have been waiting for the refund amount that is due to you. Kindly note that we will internally address this matter with our finance department. We will communicate with you on the refund update shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and understand that you have been waiting for the refund amount that is due to you. Kindly note that we will internally address this matter with our finance department. We will communicate with you on the refund update shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team