1 reviews | Active since May 2020
Poor after sales service
Good day Makro
I would like to raise my dissatisfaction in relation to after sales service I purchased a mellaware kettle, the one year retail warranty expired, still within thd supplier warranty, however when I took it to the store I was advised I need to take it to the supplier
This is utterly appaling as my transaction was with makro if I wanted to purchase from thd supplier I would have done so. It is the responsibility on the store to ensure that the warranty is held and they need to liaise with the supplier as a service to their customer I am not a customer of mellaware to ask me to take it there If the supplier was in China would you expect me to do the same I dont think so the same logic should apply to local suppliers I will now have to forfeit my warranty as it is more of an inconvenience to go to the supplier
EXTREMELY POOR SERVICE... NOT IMPRESSED
Regards Charlene
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team