Poor after sales service

Reported a faulty CANDY washing machine 7 month old, 2 weeks later tech came to look, with no spares in hand, according to candy service manual they knew what spares were needed, had a look left and said they would order the spares. local repair man said he would have fixed it in 3 days, simple fault, but then i loose the guarantee, pathetic service wont buy from them again for sure!!! we are now in week 4, just wonder how much longer one should wait