Poor after sales service at Makro
I bought a Lenovo yoga 530 a few weeks ago. It was advertised that it came with an active pen. When I enquired why their were no spare nibs for the pen even thou the manufacturer says it is supposed to come with spares. I told them to source spare nibs and the removal tool and I will pay for it. As what could I do with the pen once the only nib ran out. They basically said it's my problem and they can't do anything. So they don't offer proper after sales service.
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Replies (3)
Makro's replyOfficial
10 May 2019, 14:58 Good day Ashlyn, Thank you for your feedback.
We are sorry for the experience and service you received with regards to the Lenovo yoga you purchased from our Makro store. We understand your frustrations as the fridge did not meet your expectations.
Kindly be advised that your feedback was forwarded to the relevant department at the store and our suppliers for this to be looked into.
We will be calling you in the course of the day to assist and look forward to a speedy resolution. Kind Regards Makro Hellopeter Team.
We are sorry for the experience and service you received with regards to the Lenovo yoga you purchased from our Makro store. We understand your frustrations as the fridge did not meet your expectations.
Kindly be advised that your feedback was forwarded to the relevant department at the store and our suppliers for this to be looked into.
We will be calling you in the course of the day to assist and look forward to a speedy resolution. Kind Regards Makro Hellopeter Team.
Makro's reply10 May 2019, 14:58
Official
Good day Ashlyn, Thank you for your feedback.
We are sorry for the experience and service you received with regards to the Lenovo yoga you purchased from our Makro store. We understand your frustrations as the fridge did not meet your expectations.
Kindly be advised that your feedback was forwarded to the relevant department at the store and our suppliers for this to be looked into.
We will be calling you in the course of the day to assist and look forward to a speedy resolution. Kind Regards Makro Hellopeter Team.
We are sorry for the experience and service you received with regards to the Lenovo yoga you purchased from our Makro store. We understand your frustrations as the fridge did not meet your expectations.
Kindly be advised that your feedback was forwarded to the relevant department at the store and our suppliers for this to be looked into.
We will be calling you in the course of the day to assist and look forward to a speedy resolution. Kind Regards Makro Hellopeter Team.
's updateReviewer Update
10 May 2019, 15:35Fridge? A lenovo Yoga 530 is a 2 in 1 laptap
's update10 May 2019, 15:35
Reviewer Update
Fridge? A lenovo Yoga 530 is a 2 in 1 laptap
's updateReviewer Update
18 May 2019, 15:35Noone has bothered to get back to me. Your messages are just public relations exercises to make it look like to others that read this that you are responsive. You just copy and paste responses with a template that is why you made the fridge mistake. You forgot to alter the template.
's update18 May 2019, 15:35
Reviewer Update
Noone has bothered to get back to me. Your messages are just public relations exercises to make it look like to others that read this that you are responsive. You just copy and paste responses with a template that is why you made the fridge mistake. You forgot to alter the template.