Poor after sales service

Purchased a verimark genesis vacuum cleaner from Makro. It has broken after 5 months. Took it in today and I get told I must wait 21 working days for the assessment.

Really not happy with that. I just wanted to exchange it for another vacuum cleaner. Both the assistant and the verimark person were not helpful. They say that’s verimarks procedure. I contacted verimark and they say it’s up to Makro to give the exchange. I’m the mean time, how on earth must a person go without a vacuum cleaner for 21 days… I was NOT asking for my money back, just a simple exchange for another machine. Also not a verimark product!