Poor After sales service

Item: Makro
Rating: 1
Author: Darryl G

Bought a Asus laptop on 21st December 2019, became faulty. Took it in to Makro ottery on the 4th June 2020, requested a credit/refund =no go. They want to asses and repair. It's now the 6th of August 2020 and still no refund or laptop and no communication. Everything is blamed on Covid. Worst customer relations dept ever.

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Replies (1)

Makro's replyOfficial

07 Aug 2020, 10:23

Good day Rachel Moodley,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind Regards
Makro Hellopeter Team

Makro's reply07 Aug 2020, 10:23

Official