Poor after sales and cheaply made hi sense fridge

Item: Makro
Rating: 1
Author: Neevesh S

Makro cannot honour a warranty for a fridge that has been defective for weeks now. Makro does not follow with repairs up until the client has to call in and find out what is happening. I paid R14000 for that fridge. If you cant honour your warranty you are more than welcome to come fetch this horrible excuse for a product and refund my money.

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Replies (1)

Makro's replyOfficial

28 Jul 2020, 11:44

Good day Neevesh,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply28 Jul 2020, 11:44

Official