PG
Pierre G
1 reviews | Active since Jan 2024
26 Jan 2024, 13:39
Poor after sale service
I bought a brand new defy fridge & freezer combination at Makro Vaal. Within 2 weeks, the display was showing error messages. I called Makro to send out a technician which took a week. The technicians reset the fridge. A week later, the freezer has stopped freezing. I have contacted Makro via email and via WhatsApp and have received no response whatsoever. This is extremely poor service. What happened to Makro once being the trusty brand? Its just a new Game with more expensive prices.
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Replies (4)PG
Pierre G's updateReviewer Update
26 Jan 2024, 14:08Thank you for a speedy response - I am looking forward to having the issue resolved.
PG
Pierre G's update26 Jan 2024, 14:08
Reviewer Update
Thank you for a speedy response - I am looking forward to having the issue resolved.
PG
Pierre G's updateReviewer Update
02 Feb 2024, 12:51An update on this: Since I logged the issue the fridge also stopped cooling properly. Defy Technicians came out on Wednesday 31 January. They indicated that they would report that a new fridge is required, which is positive and what I requested. Since then I have been waiting for a response from Makro. My goods in my fridge have now spoiled as the fridge isn't cooling properly. I cannot imagine that it takes this long to get a replacement organised for a factory-faulty device.
PG
Pierre G's update02 Feb 2024, 12:51
Reviewer Update
An update on this: Since I logged the issue the fridge also stopped cooling properly. Defy Technicians came out on Wednesday 31 January. They indicated that they would report that a new fridge is required, which is positive and what I requested. Since then I have been waiting for a response from Makro. My goods in my fridge have now spoiled as the fridge isn't cooling properly. I cannot imagine that it takes this long to get a replacement organised for a factory-faulty device.
PG
Pierre G's updateReviewer Update
06 Feb 2024, 05:57A further update on this. I have still received no feedback or contact from Makro. They are very quick to sell you something but when it comes to after sales service, it would appear you are mostly left to your own devices. It is now a month since I bought this fridge, the Defy technicians have been out twice after it giving issues, and they recommended a replacement unit to be provided to me. Since that Makro has been quiet as a mouse. I think I will be asking for a refund instead of a replacement, as I cannot deal with this poor level of service.
PG
Pierre G's update06 Feb 2024, 05:57
Reviewer Update
A further update on this. I have still received no feedback or contact from Makro. They are very quick to sell you something but when it comes to after sales service, it would appear you are mostly left to your own devices. It is now a month since I bought this fridge, the Defy technicians have been out twice after it giving issues, and they recommended a replacement unit to be provided to me. Since that Makro has been quiet as a mouse. I think I will be asking for a refund instead of a replacement, as I cannot deal with this poor level of service.
PG
Pierre G's updateReviewer Update
16 Mar 2024, 10:08Final update to this. Defy delivered a replacement fridge to my house and collected the faulty unit. The issue has now been resolved.
PG
Pierre G's update16 Mar 2024, 10:08
Reviewer Update
Final update to this. Defy delivered a replacement fridge to my house and collected the faulty unit. The issue has now been resolved.