Poor after sale service
<p>I bought an Wall mounted Defy Inverter aircon from Makro Woodmead 1 year ago. It comes with 2 year warranty and I took an extended warranty aswell for 5 years.</p> <p> </p> <p>My aircon has started making noices when its on the low fan setting, this noise wakes me up from my sleep.</p> <p>I have emailed and phoned Makro 3 times. They first told me I have to bring in my aircon. I told them this is insance, as I dont posess the s**** to remove a wall mounted aircon. I paid R2000 installation fee, and now they expect me to take it off myself.</p> <p> </p> <p>They then told me they will forward the matter to Warentee deparment and they will also esculate this to Extended warranty. However no one ever gets back to me and everytime I phone they do the same process again and no one contacts me back.</p> <p> </p> <p>The aftersale service is terrible and I will be hesitant to buy anthing from Makro again.</p>
I have phoned again, and this time spoke to one of the managers. He was helpful and arranged for someone to come to my house and have a look. So will see if they can resolve the issue.
I have phoned again, and this time spoke to one of the managers. He was helpful and arranged for someone to come to my house and have a look. So will see if they can resolve the issue.
Thank you for taking the time to raise your dissatisfaction.
We sincerely apologise for this unfortunate incident and delay in responding to your complaint, and would like to thank you for bringing this matter to our attention. We are most grateful that you have taken the trouble to contact us, since without effort taken by consumers such as yourself, we would not become aware of the deviations in the quality of our products which we endeavor to maintain at all times.
I believe that a technician has been dispatched to your home. I hope your complaint has been resolved to your satisfaction.
Regards
Mmule Moropa
Thank you for taking the time to raise your dissatisfaction.
We sincerely apologise for this unfortunate incident and delay in responding to your complaint, and would like to thank you for bringing this matter to our attention. We are most grateful that you have taken the trouble to contact us, since without effort taken by consumers such as yourself, we would not become aware of the deviations in the quality of our products which we endeavor to maintain at all times.
I believe that a technician has been dispatched to your home. I hope your complaint has been resolved to your satisfaction.
Regards
Mmule Moropa