Poor after purchase service

I purchased a Hisense washing machine in Dec 2026. It was bought new as we did not want to sit with a problem of buying second hand and cheaper and no warranty if the item was to break. Our new washing machine is now not working. It is a Saturday. We called the store and the staff were not professional. We were informed that a technician can only be sent out within 3-5 days which will only take affect from Monday as Hisense does not work on weekends. This procedure apparently applies to ALL products that they sell. How can this be acceptable????? I told them that I bought the item from Makro NOT Hisense, so therefore they should take responsibility for poor ;service'. What if this was a fridge or freezer full of meat etc.