Poor Administration

Ive had an account with Makro since October 2015, not to once have i received a statement. Today yet again i had to go into one of their stores to demand one! My worry is that i make EFT payments and never get see the balance. Today i was told to check my spam cz their emails to me keep bouncing back; y cud they not contact me to tell me this? Im surely being billed from r checking my balance via sms and theres a charge for login on via my data and again with them sending me notifications!!! The nonsesne that you cant even know your due balance till the 10th!!! I mean im in store now, i want to pay ahead he wever cause of their inefficient administration i cant till the 10th of March!!! Even on the statement given to me after fighting with the consultant over the phone doesnt show the payments ive made this month!!!!! Makro is imposssible to work with, frustrating to be exact! Cant wait to settle my account and be free of such admin!!!!!!