Poor

I am writing to express my extreme frustration and disappointment regarding the GMC Airconditioning fan I purchased from your store. Frankly, I am appalled by the quality and the lack of accountability from both Makro and the supplier.

Let me recount my experience: In December 2023, I bought this fan, which was priced at a hefty R1199. Within a month, it turned out to be defective. I returned it, and you replaced it. Fair enough, I thought. But then, in June 2024, the charging port failed again! I couldn’t charge the fan or even plug it in. This is unacceptable.

Now, here’s where my frustration boils over. The supplier, GMC Airconditioning, claims I used “brute force” and refuses to repair or replace the fan. Seriously? Twice in six months, and I’m the one at fault? This is a clear sign of poor workmanship. I wouldn’t expect such shoddy quality even from a R500 fan, let alone one that cost me nearly R1200!

And let’s talk about the origins of this fan. It feels like it was plucked straight from the shelves of China Plaza and slapped with the GMC Airconditioning label. I’m convinced that’s what happened. Yet, Makro, you wash your hands of any responsibility, claiming it’s the supplier’s problem. Well, guess what? It was purchased through your channels, and you should stand by the products you sell.

I demand a resolution. Either replace the fan with a reliable one or refund my hard-earned money. As a loyal customer, I deserve better treatment than this.