Poor 1st Time Experience

This was a first-time experience using their online Marketplace store....

I ordered a steam iron which was apparently on sale, the displayed price was R189, showed that it was marked down from originally R800, it sounded like a good deal so I bought it without hesitation.

No sooner had I made the purchase, I then saw that there was the exact same make and model selling at the same reduced price however reduced form a much lower original selling price.

I queried this with the service support e-mail a week ago, still no answer. The unit was delivered and I immediately saw that it was even the wrong colour!

I requested a refund on their marketplace portal. The collection was scheduled for a few days later, the 13th of January 2025. I have subsequently called the share call number on two occasions and was told twice that my request will be escalated, still nothing! I am still am waiting for the courier to collect in order for me to be refunded.

This has been a very bad 1st experience, and I will not be making use of this company’s online store again! I will continue using the most popular online store in S.A that I am happy with.