Polokwane Makro cons customers

This shop is useless and a con, we normally buy from this shop but after what happened I will never be at this place again. So last month as usual I together with my wife went to the Polokwane store of Makro, upon our entrance we were told that there is a competition running, my wife was immediately offered an opportunity to spin as whatever price the arrow pointed to would be her’s but she would need to spend more than R600 in store for her to be able to redeem the price, the R600 was spend and an iron was given to her as a result. The iron is suppose to be a steam iron and “non stick”. We were not offered any document regarding this gift no slip whatsoever, when we enquired about what would happen if there was a fault with the iron we where told it’s marked and what we needed to do was just return it with the box. Within a few days of us utilizing the iron, the steaming facility was not working and the iron was sticking, we took it back and initially we were told 14 days had lapsed, the iron was finally taken in for repairs, today we receive a call that gifts are not repaired or replaced and that we should come and collect that iron. What this shop is doing is to take damaged stock and use that as gifts to customers who spend over a said limit, this is unfair to us as customers because we spend more that we have budgeted for because of false advertising, this need to come to an end.