1 reviews | Active since Feb 2022
Pointless buying from Makro
So, after about 2 weeks of fighting, Makro resolved my refund and gave me an online coupon for the trouble. Thinking well, okay, let order and use that coupon and order some things. So ordered a few items, app**** the coupon and paid the balance. Everything's good now right? WRONG! the store had less stock than expected, so they cancelled some items off the order and refunded me a partial amount of the actual refund, since they took the coupon, split it over the products, then cancelled some products and only refunded the paid contribution. I am beyond annoyed again, here I'm given a coupon and then I lose 35% of the coupon. Sent an email last week Thursday, and still waiting for the branch to contact me.
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
