ZM
Zee M

1 reviews | Active since Jun 2020

11 Jun 2020, 09:24

Please Restrain from Makro Online

Makro Online... ****PY ****PY ****PY. Purchased speakers from their online store, waited the required 15 working days and received the goods.

1. It was raining when they delivered the goods, the van they had everyone's goods in had no canopy, so all the items were soaking. They had my box wrapped in clinge wrap... like seriously!!?? (Makro does not deliver your goods, they use a cheap 3rd party deliverer) 2. The seals were broken on the box of the speakers when I received it. Upon further inspection, the speakers had been used before. The cables were just thrown in the box and the speakers had a few scuff marks on them.

I contacted Makro and they assured me that they would replace it and get back to me within 2 working days... it has been more than 2 weeks already and I can't get in touch with anyone.

Oh and Just a heads up, their online return process does not work.

0
Replies (1)
Makro
Makro's reply02 Jul 2020, 15:01
Official
Good day Zee,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team