Please refund my money today, please!!!!!!!

I complained last week that Makro had taken over a month to process my order MAK***. It seems complaining worked because I received my order 3 days later. However, there was 1 carton of milk missing. This is the second incomplete order I've had from Makro (the did not deliver the two 3kg dumbbells I ordered in Order MAK***). At this point I don't even care if they give me those, I just need my refund for MAK***. I don't think it's rocket science to process the refund. I'm pretty sure it's as easy as looking up my order number and pressing some "process refund" button. I am begging Makro, I cannot afford to have you keep my money indefinitely. I NEED this refund today.