TM
Thomas M
1 reviews | Active since Aug 2013
23 Nov 2023, 12:55
Please jack up your service
I order a parcel online on the 12 October 2023 and was informed it takes 2 to 5 days delivery. A month later with follow ups my parcel has not been delivered. I called and requested a cancellation and refund and was told it takes something like 5 working days and more than 3 weeks later nothing comes through. I get an email from Zamokuhle Gumede requesting POP and i send a screenshot of bank statements transaction as the payment is made on the app and she goes quiet. Can i please get my money back, this is the ****piest service one can ever received.
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Replies (3)
Makro's replyOfficial
23 Nov 2023, 16:02Good day Thomas, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply23 Nov 2023, 16:02
Official
Good day Thomas, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
TM
Thomas M's updateReviewer Update
27 Nov 2023, 15:49Hi Makro,
Despite your apology there has still been no call or resolution to my query.
Despite your apology there has still been no call or resolution to my query.
TM
Thomas M's update27 Nov 2023, 15:49
Reviewer Update
Hi Makro,
Despite your apology there has still been no call or resolution to my query.
Despite your apology there has still been no call or resolution to my query.
TM
Thomas M's updateReviewer Update
27 Nov 2023, 16:08 Ashley Mqedlana , like all others before you, theres promises and no action from Makro
TM
Thomas M's update27 Nov 2023, 16:08
Reviewer Update
Ashley Mqedlana , like all others before you, theres promises and no action from Makro