Please improve communication and customer care

I have returned an item and requested a refund from Makro, it was promised to be paid out along the way I was told that it has been declined without a valid reason, I was trying to communicate and wanted to understand no one was taking me serious until I wrote a review to hello peter the Makro started to communicate and finally refunded me, I thank hello peter and Makro to eventually done a good thing, Makro can do better especially with communication, I am willing to buy from them again actually I did after this incidence I bought pots already and I was happy with the product.