Please give my money back!

On the 28th of December we went to your Woodmead store because it was the only one that had an item in stock and was the closest to us from Pretoria. We found the items we wanted and proceeded to pay. I entered my pin into a card machine and the machine failed just after I saw a glimpse of "Approved" some error came up and it needed to be restarted, fair enough, it happens, the gentleman that was assisting us asked me to check my phone if the message came through, Discovery Card is very slow and no message came through, so fair enough, if the machine never said it was complete, it would quickly be reversed? No. It still came off and later that evening I got 2 emails for the exact same amount of R507-10 coming off at Makro, only minutes apart. The gentleman said at the time not to worry if it comes off simply come back and they will sort it out.... Now here we are still R507-10 out of pocket for items I don't have.

I have contacted Discovery Card the same night, to which their response was to wait as the merchant has 7 days to bank it ND they can't assist. Expecting them not to find the signed receipt or any proof it was successful I thought Makro wouldn't bank it... They did.

I've emailed customer services - no reply.

I've driven an hour to the Woodmead store with all the proof in hand - no help, must email Lindiwe at Head office.

Emailed Lindiwe at Head office - No acknowledgement or reply.

I want my R507-10 back or the items which I paid for. Simple. Not asking for anything else, I paid for 2 things and waked out with 1.