Please get the proper information to the client. Shorter holding time for calls and a 5 to 7 working day refund policy as you say in your terms.

Makro online goods was one of the worst experiences ever. Ive bought a water dispenser online. After 2 weeks still no communication from makro as to when it can be picked up. Then all of a sudden a email the order has been cancelled. Then i started phoning to find out what is going on. The order was cancelld the 16 of May 2020. First of all the standard holding time for 7 calls was 20min. To this day which is the 18th of June i have not received any refund. Every time a different story. The payment was made with a instant eft on their online platform but i was asked for a proof of payment. Makro has send me confirmation of order emails. Then why do you need proof of payment? Really a bas experiance.