RS
Richard S
1 reviews | Active since Nov 2013
23 Jan 2019, 10:07
PLEASE DONT USE THE ONLINE SERVICE
Extremely bad service.... I have placed an online purchase on 12 January 2019 , on the MAKRO site. I called the call centre , they just listen and say the item will be delivered . WHEN? The courier company collected the item from Makro , Woodmead , on 16 January 2019 . The problem is that people have to work to earn a salary to support businesses like Makro therefore we need to know where & when the item will be delivered . There is someone available to receive the item today Wednesday 23 January . First and LAST time. I will never use this this service again, absolutely horrific. and still to date no order delivered ....
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Replies (2)
Makro's replyOfficial
23 Jan 2019, 11:39Good day Richard
Thank you for your feedback.
I'm sorry for the experience you've had with our contact centre. We take all concerns seriously and can assure you that it will be fully investigated.I've sent your feedback to our team and the matter will be internally addressed.
Thank you for bringing your concern to our attention. We appreciate that you've highlighted it with us.
Regards
Otsiele Boikanyo
Thank you for your feedback.
I'm sorry for the experience you've had with our contact centre. We take all concerns seriously and can assure you that it will be fully investigated.I've sent your feedback to our team and the matter will be internally addressed.
Thank you for bringing your concern to our attention. We appreciate that you've highlighted it with us.
Regards
Otsiele Boikanyo
Makro's reply23 Jan 2019, 11:39
Official
Good day Richard
Thank you for your feedback.
I'm sorry for the experience you've had with our contact centre. We take all concerns seriously and can assure you that it will be fully investigated.I've sent your feedback to our team and the matter will be internally addressed.
Thank you for bringing your concern to our attention. We appreciate that you've highlighted it with us.
Regards
Otsiele Boikanyo
Thank you for your feedback.
I'm sorry for the experience you've had with our contact centre. We take all concerns seriously and can assure you that it will be fully investigated.I've sent your feedback to our team and the matter will be internally addressed.
Thank you for bringing your concern to our attention. We appreciate that you've highlighted it with us.
Regards
Otsiele Boikanyo
RS
Richard S's updateReviewer Update
24 Jan 2019, 20:49Everybody seems to know about Makro poor online service as well as their call centre.
They make a fool of themselves by responding they are investigating. The item has not been delivered what is there to investigate? Maybe you guys are hirings the service of a rocket scientist fm NASA to do the investigating. Extremely poor service Makro not even a courtesy call after I posted on Hello Peter is that what you mean when you say "
We take all concerns seriously" ?
RS
Richard S's update24 Jan 2019, 20:49
Reviewer Update
Everybody seems to know about Makro poor online service as well as their call centre.
They make a fool of themselves by responding they are investigating. The item has not been delivered what is there to investigate? Maybe you guys are hirings the service of a rocket scientist fm NASA to do the investigating. Extremely poor service Makro not even a courtesy call after I posted on Hello Peter is that what you mean when you say "
We take all concerns seriously" ?