PLEASE DON'T SUPPORT THESE ****MERS!!

Disgusting shocking lack of service and apparent theft. Don't ever buy from this useless shop!!

I was looking online for good deals on good dog food as I take care of two dogs and it was two weeks away from them needing more food (I thought that would be more than enough time to order the food and get it delivered)

I found that Makro had the best deal on the food that I wanted so I created a profile on their website and then put my address in so that I could place my order to be delivered to me (since I can't leave my home). It would not allow me to continue as it would not accept my address and I typed it in perfectly and it's the same address that I have been using for all deliveries for the last 9 years so I can't understand the problem. So I immediately contacted customer service to help me. They ignored me so I contacted them again the next day, they ignored me again so I contacted them again and then eventually I got hold of them and they had to put the address in for me. So then finally I placed my order and then tried to pay but no option that I selected would give me their banking details, every single option was one of those ****ming things that asks for your bank card number so that they can then ***** everything from your account, I know this for a fact as I was once stupid enough to pay someone like this and I had everything ****** from me and then had to start my entire life all over again, so obviously I'll never allow anyone to catch me like that again. So then I had to contact them again to ask them for their banking details so that I could finally pay for my order.

Yet again they continued to ignore me and I continued to beg them for help. Then they rep**** saying that they don't give out their banking details so I had to have an argument and explain my story of what happened to me when I once gave out my card number. They then gave me another email address to contact to ask for their banking details. To date that person has NOT bothered to reply to me!!

Eventually I found someone willing to help me, someone who had a bank account that is not in use and is empty so he allowed me to transfer the money to him and then give his bank card number to the ****mers that Makro use online to take money on their behalf. So I went in to try and pay but the items I had ordered had been removed from my cart so I had to search again and add them again, but then it said that they are out of stock. So after all these useless idiots ignoring me for so many days I could not even get the items that I booked ages ago. So I then go and choose different dog food, add it to my cart, and pay with my friends bank card number.

Then they deliver the food after a few days and then later on when I found a magnifying glass and a light bulb I picked up the dog food to read the label. Eventually I came across the expiry date, only to see that the food was 2 days away from expiring.

So I left a bad review because I did not want to waste my time sending in a complaint as they don't read emails anyway. To my surprise I got a phone call on Thursday to ask if I want a refund or a replacement. I needed to open a new bag of food on the Friday so I made that clear to the person on the phone and she said she would replace the food. So later that day on the Thursday a courier came to my house so I took the expired bag out for him and placed it into his van, he made me fill out a form and then he tried to leave without giving me my replacement bag. I was confused but he explained that Makro will send the replacement bag.

Nobody sent a bag that day, even knowing that my dogs needed food the following morning! I was so desperate that I started contacting Makro on WhatsApp but there is something seriously mentally wrong with whoever is running their WhatsApp line because they simply won't help me at all but I continued trying and still am trying to this very hour. I emailed and emailed and emailed. Eventually I had to use my airtime to phone but the lady who answered was unable to help me and my airtime for the month then ran out. She phoned me back and gave me a number to phone but I will only get money for more airtime next month again. Meanwhile my dogs needed food on Friday and it is now Sunday!!!!!!!!!!

So they took my money AND my expired dog food lol, can you even believe that anyone could treat a stranger like this. I have done nothing to them, I don't even know them so I can't understand why they are doing this to me and these poor dogs that live with me. It feels like my chest is going to explode, I am in so much chest pain from this stress that I can barely stand or walk now, I don't know what to do, please please help me get my dog food today.

Kind regards, T-j Smith.