LV
Leonard V
1 reviews | Active since Dec 2019
19 Dec 2019, 09:24
Please dont ever purchase from makro
I purchased an item online from makro on the 27th November 2019. After waiting the 7 to 10 working days for locker delivery, I am still no closer to receiving my item. After numerous calls to there inept helpline I was promised I would be called back. Today being the 19th December I still have not received feedback or my item from makro. This has been the worst customer service experience of my life and the frustration at there lack of empathy is aggravating. Makro should altogether stop lying and manipulating there customers. Please I beg you dont ever use makro
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Makro's replyOfficial
19 Dec 2019, 11:03Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that it will be dealt and addressed internally with relevant departmental managers at the store and thereafter feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received therein.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that it will be dealt and addressed internally with relevant departmental managers at the store and thereafter feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received therein.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Makro's reply19 Dec 2019, 11:03
Official
Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that it will be dealt and addressed internally with relevant departmental managers at the store and thereafter feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received therein.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that it will be dealt and addressed internally with relevant departmental managers at the store and thereafter feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received therein.
Hope you find the above in order.
Kind regards,
Hellopeter Team