JM
Judith M
1 reviews | Active since Mar 2011
06 Jul 2023, 09:37
Please do not deliver the Biscuits
Yesterday when the lady from makro wonerboom called me, she told me that they are out of stock on sugar. I told her that they must cancel the whole order even the Biscuits. To my surprise when I get an email, they cancelled the sugar but not the Biscuits. I am not gonna pay for R50 delivery fee, cause I always make sure that whenever I order at Makro I order more that R500 to avoid delivery fee. So now they are sending me Biscuits that I dont want which is gonna cost me R50 extra. Please tell your driver to not deliver those Biscuits. And will be waiting for refund on those Biscuits. Makro online you must shape up. MAK***
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Replies (2)
Makro's replyOfficial
06 Jul 2023, 10:43Good day Judith,
Thank you for your review on our Hello Peter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided soon.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hello Peter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided soon.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply06 Jul 2023, 10:43
Official
Good day Judith,
Thank you for your review on our Hello Peter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided soon.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hello Peter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided soon.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
JM
Judith M's updateReviewer Update
10 Jul 2023, 16:17Nothing has been done. No feedback no nothing
JM
Judith M's update10 Jul 2023, 16:17
Reviewer Update
Nothing has been done. No feedback no nothing