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Modise P

1 reviews | Active since Jan 2016

15 Dec 2024, 13:26

Please deliver the freezer it's costing thousands

I'm saddened and deeply disappointed at makro and wundroo or whoever delivers for them. On 12 Dec I ordered a chest freezer and then made a follow up call asking that it be delivered before the 16th as we want to use it for a business. I stressed that with Darren Peterson listen to your recorded call. I've been getting calls from disappointed clients and now I'm out of excuses and losing money.

I have been shopping loyally at makro for years and never asked for an urgent delivery as this one. Worst part I bought my son's grandmom groceries after bit they got delivered today and I also mentioned to Darren that the groceries can arrive after, we just stocking for next year, we don't need the food.

This past months or weeks I spent +-20k on you, and I asked for this one thing more than anything and you let me down. The order number is MAK*** packed

I gave Darren good feedback but I take it all back, what I need still hasn't been delivered

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Replies (4)
MP
Modise P's update17 Dec 2024, 10:26
Reviewer Update
Today is the due date and still haven't heard anything from Makro. And also came across others who have the same problem and there's no communication from Makro. That means I'm fkd. If you can't deliver let me know so I can go to game stores. I opted to buy from you due to loyalty as a regular customer but I guess the joke is on me.
MP
Modise P's update17 Dec 2024, 13:00
Reviewer Update
And you still owe me refund for the cancelled items of the groceries I recently bought. You're recent service sucks
MP
Modise P's update26 Dec 2024, 12:42
Reviewer Update
This feels like insult to injury seeing that I lodged this on the 15th and today it's the 26th, I've already lodged a return on the freezer reference *** to remain within your 14days return policy , seeing that it arrived late on the 18th when it was due on the 17th as per your invoice. I had to go buy a freezer elsewhere, where I felt heard at the time. The lack of communication thereof led to this. Improve on that and also make room for urgent orders
MP
Modise P's update27 Dec 2024, 16:32
Reviewer Update
By some luck, I've decided to keep the chest freezer due to growth of my business. Landed a huge client. I hope something like this never happens again, prioritize and show more accountability. Communication is key, you dismally failed. I've been your client for years now so I expect the service to be treated as such.