Please deliver my goods or refund me my money!

Still waiting for an online order that I was notified will be delivered on the 26th November 2022 no communication nothing. I have made numerous calls to Makro which I wait no less than 10 - 15 minutes and get all sorts of escalation promises but till this moment there is nothing not even an email from the promised follow ups. On tracking the items they still show the exact spot they were in a week ago.

This just terrible and pathetic service!!!!