XM
Xolisa M
1 reviews | Active since Nov 2019
04 Feb 2022, 12:27
please collect
I want to review the return system, The items I bought was 'online only' and can only be returned via the online system as its sold by 3rd party. I received my order and realized that the items were not compatible for my house and logged the return the same day that I received them and sent pictures that all were still in their original packaging as I had only opened 1. The next day I got an email stating the pictures are not clear I must send them again which I did.
I have been calling for a week now asking for the items to be fetched and the call Centre tells me that they are waiting for finance to approve.
I am going away on holiday and by the time I return I will be told its taken too long to return the items. I get told its escalated and I need to wait.
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Makro's replyOfficial
04 Feb 2022, 14:27 Dear Xolisa Pearl Mvusi ,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we have sent the above complaint to senior management for assistance and will be sure to revert with feedback as soon as it is received.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we have sent the above complaint to senior management for assistance and will be sure to revert with feedback as soon as it is received.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards
Makro Hellopeter Team
Best regards,
Makro's reply04 Feb 2022, 14:27
Official
Dear Xolisa Pearl Mvusi ,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we have sent the above complaint to senior management for assistance and will be sure to revert with feedback as soon as it is received.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we have sent the above complaint to senior management for assistance and will be sure to revert with feedback as soon as it is received.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards
Makro Hellopeter Team
Best regards,