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Marinda B

1 reviews | Active since Mar 2026

12 Mar 2026, 12:26

Please close your RCS accounts!

On 03/03/2026 someone 'hacked' my RCS online account and spent R35 000 at Makro online. I was called by the ***** division and while I was talking for 18min the ******** purchases took place. It started with an SMS saying someone is buying on my account. When I responded no, its not me was when the phishing started. This was such an awful experience. I reported the ***** and was found liable. After the outcome I called Makro and asked can I at least see a copy of the invoices and delivery notes, so I can take it with me to SAPS to open a case of theft. Makro say they cannot help me I must ask RCS? RCS say they must 1st find out if they are allowed to sent it to me??? How on earth.... it seems to me customers info was leaked or compromised without RCS informing us, and they just expect me to pay, without me doing anything about it???? Why can't they help me with a invoice and delivery note??? Previously when I was actually the one buying from Makro online I got an email that said thank you for your purchase with an invoice. Why can they not check it and send it? Especially because they found me liable??? The lady at Makro who I talked to was friendly and helpful, but she said RCS must give me the info?? How if it was bought from Makro online????

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MB
Marinda B's update17 Mar 2026, 13:48
Reviewer Update
Good day Makro Team, in the past if I bought from Makro online, and paid with my RCS card, Makro sent me an email with an invoice, also saying thank you for my purchase will also give expected delivery date. What is the difference now? A *****ster has use my RCS Card and this is a traceable crime as I have the exact time, price and where it was purchased. It was also delivered somewhere??? It's been 2 weeks and nor Makro nor RCS is assisting me. It feels to me its an inside job? Why would you not assist me? I have to pay R36 000, for items that where bought and delivered from Makro, but you just pull up your shoulders. If you were to assist at least SAPS can go to the address it was delivered and retrieve the ****** items??? But Makro just refuse and rather assist the ********s than the victim. This is why I state again that you as Makro is victimizing the victim again and again, and I am 100% sure I am not the only one.