CH
Clinton H
1 reviews | Active since Jan 2024
29 Jan 2024, 10:51
Please avoid placing orders for any of the marketplace items on Makro website.
If you are planning to buy anything online from Makro, then please think twice if the product is an online only product which is supp**** by a third party, as Makro will not refund you for the product if you take it back to their Returns Department and you will need to fill in a Return Request on Makro' online ordering system (which doesn't work I might add) where the supplier will then arrange for a courier to collect, and who knows when you the correct goods will be supp****, or they will refund you for the purchase
Helpful (0)
Replies (2)0
Replies (2)CH
Clinton H's updateReviewer Update
29 Jan 2024, 13:13Good day Bahle,
I appreciate the fact that you responded to my review so quickly, as this means that Makro does in fact care about their service.
I placed an online order with Makro for two sets of suitcases and received the shipment on Friday which was great, but when I opened the packaging I found that the one set was supp**** in purple instead of blue without anyone asking if it is okay to change the color of the second set of suitcases, so I asked my wife to take the set of purple suitcases back to Makro in Montague Gardens and we were told that Makro cannot process the return for us and that we would need to fill in a Return Request on Makro's online portal (which as I previously stated doesn't work), so that the marketplace / third party supplier can then arrange for the shipment to be collected from the original delivery address. This is absolute nonsense in my opinion, as I ordered the suitcases from Makro (not Joe Blogs or whoever the third-party supplier may be), and it is therefore Makro's responsibility to help rectify the problem.
I therefore insisted that Makro should keep the set of suitcases and that I would then do my part by filling in the Return Request and then putting in Makro Montague gardens as the collection address. As mentioned, the system didn't allow me to complete this process, as it kept on giving me an error saying that something went wrong with the upload, so I personally drove to Makro in Montague Gardens were the General Sales Manager and the department assistant tried to assist me with the error, and they too then gave up on the system, and said that they will sort the problem out with head office.
These suitcases were a birthday present for friends of ours and the fact that I now need to waste my time to try and sort out a problem caused by the total inefficiency or lack of customer service by a third-party supplier is ridiculous. I would therefore like a refund for the second set of suitcases, and I will purchase a replacement elsewhere. In fact, please let me know if you would prefer to refund the full invoice/order though and I will then gladly go and drop the second set of suitcases off at Makro in Montague Gardens, so that they then have both sets of suitcases?
Thanks and Regards,
Clinton.H
I appreciate the fact that you responded to my review so quickly, as this means that Makro does in fact care about their service.
I placed an online order with Makro for two sets of suitcases and received the shipment on Friday which was great, but when I opened the packaging I found that the one set was supp**** in purple instead of blue without anyone asking if it is okay to change the color of the second set of suitcases, so I asked my wife to take the set of purple suitcases back to Makro in Montague Gardens and we were told that Makro cannot process the return for us and that we would need to fill in a Return Request on Makro's online portal (which as I previously stated doesn't work), so that the marketplace / third party supplier can then arrange for the shipment to be collected from the original delivery address. This is absolute nonsense in my opinion, as I ordered the suitcases from Makro (not Joe Blogs or whoever the third-party supplier may be), and it is therefore Makro's responsibility to help rectify the problem.
I therefore insisted that Makro should keep the set of suitcases and that I would then do my part by filling in the Return Request and then putting in Makro Montague gardens as the collection address. As mentioned, the system didn't allow me to complete this process, as it kept on giving me an error saying that something went wrong with the upload, so I personally drove to Makro in Montague Gardens were the General Sales Manager and the department assistant tried to assist me with the error, and they too then gave up on the system, and said that they will sort the problem out with head office.
These suitcases were a birthday present for friends of ours and the fact that I now need to waste my time to try and sort out a problem caused by the total inefficiency or lack of customer service by a third-party supplier is ridiculous. I would therefore like a refund for the second set of suitcases, and I will purchase a replacement elsewhere. In fact, please let me know if you would prefer to refund the full invoice/order though and I will then gladly go and drop the second set of suitcases off at Makro in Montague Gardens, so that they then have both sets of suitcases?
Thanks and Regards,
Clinton.H
CH
Clinton H's update29 Jan 2024, 13:13
Reviewer Update
Good day Bahle,
I appreciate the fact that you responded to my review so quickly, as this means that Makro does in fact care about their service.
I placed an online order with Makro for two sets of suitcases and received the shipment on Friday which was great, but when I opened the packaging I found that the one set was supp**** in purple instead of blue without anyone asking if it is okay to change the color of the second set of suitcases, so I asked my wife to take the set of purple suitcases back to Makro in Montague Gardens and we were told that Makro cannot process the return for us and that we would need to fill in a Return Request on Makro's online portal (which as I previously stated doesn't work), so that the marketplace / third party supplier can then arrange for the shipment to be collected from the original delivery address. This is absolute nonsense in my opinion, as I ordered the suitcases from Makro (not Joe Blogs or whoever the third-party supplier may be), and it is therefore Makro's responsibility to help rectify the problem.
I therefore insisted that Makro should keep the set of suitcases and that I would then do my part by filling in the Return Request and then putting in Makro Montague gardens as the collection address. As mentioned, the system didn't allow me to complete this process, as it kept on giving me an error saying that something went wrong with the upload, so I personally drove to Makro in Montague Gardens were the General Sales Manager and the department assistant tried to assist me with the error, and they too then gave up on the system, and said that they will sort the problem out with head office.
These suitcases were a birthday present for friends of ours and the fact that I now need to waste my time to try and sort out a problem caused by the total inefficiency or lack of customer service by a third-party supplier is ridiculous. I would therefore like a refund for the second set of suitcases, and I will purchase a replacement elsewhere. In fact, please let me know if you would prefer to refund the full invoice/order though and I will then gladly go and drop the second set of suitcases off at Makro in Montague Gardens, so that they then have both sets of suitcases?
Thanks and Regards,
Clinton.H
I appreciate the fact that you responded to my review so quickly, as this means that Makro does in fact care about their service.
I placed an online order with Makro for two sets of suitcases and received the shipment on Friday which was great, but when I opened the packaging I found that the one set was supp**** in purple instead of blue without anyone asking if it is okay to change the color of the second set of suitcases, so I asked my wife to take the set of purple suitcases back to Makro in Montague Gardens and we were told that Makro cannot process the return for us and that we would need to fill in a Return Request on Makro's online portal (which as I previously stated doesn't work), so that the marketplace / third party supplier can then arrange for the shipment to be collected from the original delivery address. This is absolute nonsense in my opinion, as I ordered the suitcases from Makro (not Joe Blogs or whoever the third-party supplier may be), and it is therefore Makro's responsibility to help rectify the problem.
I therefore insisted that Makro should keep the set of suitcases and that I would then do my part by filling in the Return Request and then putting in Makro Montague gardens as the collection address. As mentioned, the system didn't allow me to complete this process, as it kept on giving me an error saying that something went wrong with the upload, so I personally drove to Makro in Montague Gardens were the General Sales Manager and the department assistant tried to assist me with the error, and they too then gave up on the system, and said that they will sort the problem out with head office.
These suitcases were a birthday present for friends of ours and the fact that I now need to waste my time to try and sort out a problem caused by the total inefficiency or lack of customer service by a third-party supplier is ridiculous. I would therefore like a refund for the second set of suitcases, and I will purchase a replacement elsewhere. In fact, please let me know if you would prefer to refund the full invoice/order though and I will then gladly go and drop the second set of suitcases off at Makro in Montague Gardens, so that they then have both sets of suitcases?
Thanks and Regards,
Clinton.H
CH
Clinton H's updateReviewer Update
21 Feb 2024, 22:13Well folks, it’s been 3 weeks and I’m still waiting for a refund from Makro, so I rest my case! Don’t waste your time ordering from their online store unless the item that you are ordering is being supp**** directly by Makro.
I have contacted their customer service team on three occasions already, and all they were able to tell me is “your request has been expedited”. I then contacted the sales manager at our local Makro store and he said that the online manager would call me shortly, and he is still calling me!!! I thought I would give them the benefit of the doubt by calling the sales manager again today, and he said he will call me in 30 minutes and still no call.
With all this said, I have to ask how important is customer service to the management team at Makro? They were pretty quick to respond when I first posted a review on hellopeter, and they responded saying “We take our customer requests seriously and this matter will be our priority”. Well I guess I don’t need to elaborate on this any further, as Makro has done a fine job in proving how well their customer service works when it comes to online orders that have been incorrectly supp****.
All I can say to the online orders manager at Makro is please prove me wrong, and I will then comment accordingly on this platform, as well as on all the other social media platforms that I am about to vent my frustration on.
Regards,
Clinton.H
I have contacted their customer service team on three occasions already, and all they were able to tell me is “your request has been expedited”. I then contacted the sales manager at our local Makro store and he said that the online manager would call me shortly, and he is still calling me!!! I thought I would give them the benefit of the doubt by calling the sales manager again today, and he said he will call me in 30 minutes and still no call.
With all this said, I have to ask how important is customer service to the management team at Makro? They were pretty quick to respond when I first posted a review on hellopeter, and they responded saying “We take our customer requests seriously and this matter will be our priority”. Well I guess I don’t need to elaborate on this any further, as Makro has done a fine job in proving how well their customer service works when it comes to online orders that have been incorrectly supp****.
All I can say to the online orders manager at Makro is please prove me wrong, and I will then comment accordingly on this platform, as well as on all the other social media platforms that I am about to vent my frustration on.
Regards,
Clinton.H
CH
Clinton H's update21 Feb 2024, 22:13
Reviewer Update
Well folks, it’s been 3 weeks and I’m still waiting for a refund from Makro, so I rest my case! Don’t waste your time ordering from their online store unless the item that you are ordering is being supp**** directly by Makro.
I have contacted their customer service team on three occasions already, and all they were able to tell me is “your request has been expedited”. I then contacted the sales manager at our local Makro store and he said that the online manager would call me shortly, and he is still calling me!!! I thought I would give them the benefit of the doubt by calling the sales manager again today, and he said he will call me in 30 minutes and still no call.
With all this said, I have to ask how important is customer service to the management team at Makro? They were pretty quick to respond when I first posted a review on hellopeter, and they responded saying “We take our customer requests seriously and this matter will be our priority”. Well I guess I don’t need to elaborate on this any further, as Makro has done a fine job in proving how well their customer service works when it comes to online orders that have been incorrectly supp****.
All I can say to the online orders manager at Makro is please prove me wrong, and I will then comment accordingly on this platform, as well as on all the other social media platforms that I am about to vent my frustration on.
Regards,
Clinton.H
I have contacted their customer service team on three occasions already, and all they were able to tell me is “your request has been expedited”. I then contacted the sales manager at our local Makro store and he said that the online manager would call me shortly, and he is still calling me!!! I thought I would give them the benefit of the doubt by calling the sales manager again today, and he said he will call me in 30 minutes and still no call.
With all this said, I have to ask how important is customer service to the management team at Makro? They were pretty quick to respond when I first posted a review on hellopeter, and they responded saying “We take our customer requests seriously and this matter will be our priority”. Well I guess I don’t need to elaborate on this any further, as Makro has done a fine job in proving how well their customer service works when it comes to online orders that have been incorrectly supp****.
All I can say to the online orders manager at Makro is please prove me wrong, and I will then comment accordingly on this platform, as well as on all the other social media platforms that I am about to vent my frustration on.
Regards,
Clinton.H