PLEASE AVOID MAKRO!!!!! ESPECIALLY MAKRO ONLINE

Makro Has Had My Phone for Almost a Month – No Refund, No Device, No Accountability

I requested a refund from Makro Online on 8 February, and almost a month later I still do not have my phone and I have not received a refund.

Since then, it has been nothing but endless delays, confusion, and extremely poor communication. I have had to spend my own airtime repeatedly calling Makro just to get updates because they never follow up as promised.

Every time I speak to an agent I get a completely different explanation. They keep mentioning sellers, asking for passwords, and giving inconsistent information even though my device was already rejected in the refund process.

Makro also created multiple waybills that make no sense, and at one point the tracking showed my device around Melrose Arch, yet nobody can clearly explain where my phone actually is.

What makes this even worse is that agents keep calling me asking if I have the device, when the entire problem is that Makro has my phone.

Recently I received an email saying the refund request was rejected and that they would communicate about sending the phone back. Based on the delays so far, I have little confidence this will happen anytime soon.

At this stage I have even offered to pay for the return waybill myself just to get my phone back because Makro’s process is unbelievably slow and disorganized.

This entire situation has caused unnecessary stress because my phone contains important personal information and is something I rely on daily.

If this matter is not resolved urgently, I will be escalating the complaint to the Consumer Goods and Services Ombud and the National Consumer Commission.

All I want is simple: return my phone immediately.