1 reviews | Active since Sept 2012
Please Approve My Refund Norman
Just looking at the trust index and activity from Makro on this platform does not instil any hope but anyway. I ordered an inverter on their website around 16 March. I noticed that the battery wasn't charging fully soon after receiving and hooking up the inverter (seems to be a common enough occurrence based on the reviews of the same product on Takealot). I logged a return for the inverter on the 24th March and by the 30th of March I got email confirmation that the supplier had received the item. This was the very last communication regarding my return. Out of pocket R16499 and no inverter either on the 14th April.
I've called most recently today and was told that my refund is pending approval from Norman. Norman is not responding to anyone and there is not one single other person in the entirety of the company that which is Makro, who can approve my refund, not a single person. I really hope Norman just fell asleep, otherwise I wouldn't see my money or inverter again.
I'd give the usual s**** about how you've lost a customer and that I won't be making purchases from Makro again but it doesn't seem like you would give two hoots, so I won't.
Please Norman, if you're out there and you read this, please approve my refund so that I can sleep again.
Makro, you need to do better. I know I'm only one person but I'm always going to think about this interaction the next time I am looking to buy something. I'm not sure what your internal setup is when it comes to returns and refunds at Makro but there is clearly a gap.
I've returned things to Takealot before but I've bought way more from them, especially high value items, because I know that if something goes wrong, the return will be seamless.
Thank you to the person who called me on Saturday (I'm sorry that I forgot your name :(). I do appreciate how fast you were able to resolve my issue (After me posting this review).
Lastly, I would like to ask Norman to be a little more communicative. I don't think I would've been as upset if I had just gotten some sort of response.
Makro, you need to do better. I know I'm only one person but I'm always going to think about this interaction the next time I am looking to buy something. I'm not sure what your internal setup is when it comes to returns and refunds at Makro but there is clearly a gap.
I've returned things to Takealot before but I've bought way more from them, especially high value items, because I know that if something goes wrong, the return will be seamless.
Thank you to the person who called me on Saturday (I'm sorry that I forgot your name :(). I do appreciate how fast you were able to resolve my issue (After me posting this review).
Lastly, I would like to ask Norman to be a little more communicative. I don't think I would've been as upset if I had just gotten some sort of response.