TN
Tapfuma N
1 reviews | Active since Feb 2023
03 Feb 2023, 22:01
Play station
bought a play station 5 on 09 September 2023. Returned it to Makro Meadowdale on 30 November 2023 for communication mulfunction. I Did get feedback about the progress of the PlayStation I decided to visit the branch on 2 Feb 2023 to find out about the progress , only to be told that the person who opened the job card is not at work. The process to get that answer was very slow. Only 1 person was assisting clients and teaching core workers. I'm very much disappointed.
Helpful (0)
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Replies (2)
Makro's replyOfficial
04 Feb 2023, 10:27Good day Tapfuma,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply04 Feb 2023, 10:27
Official
Good day Tapfuma,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
TN
I am still waiting for positive response. The Germiston branch is saying they forgot to open a job number for the play station when they returned to supply and the supplier is saying they can't trace the play station without a job number. Please, I urgently need a positive feedback and refund for my play station.
Tapfuma N's updateReviewer Update
13 Feb 2023, 03:31I am still waiting for positive response. The Germiston branch is saying they forgot to open a job number for the play station when they returned to supply and the supplier is saying they can't trace the play station without a job number. Please, I urgently need a positive feedback and refund for my play station.
TN
Tapfuma N's update13 Feb 2023, 03:31
Reviewer Update
I am still waiting for positive response. The Germiston branch is saying they forgot to open a job number for the play station when they returned to supply and the supplier is saying they can't trace the play station without a job number. Please, I urgently need a positive feedback and refund for my play station.