Placed an online-order on the 23/11/2017 and I still haven't received it

Thursday, 23/11/2017 I placed an online-order and made full payment. I received an sms from Makro saying that my order was received. 27/11/2017 I sent an email inquiry about my order. 28/11/2017 I called ********** at 11:29 and I was on a call for 12min just to do a follow-up, I spoke with some lady and she told me that she will get back to me in regards of my order progress, I'm still waiting for her feedback even today. I received a notification on 29/11/2017 that my order will be ready soon but today I'm still without my order! Makro received a full payment from me on 23/11/2017, Makro staff surely got their salaries on 25/11/2017 & 30/11/2017 but I their customer is sitting for 12 days now without my damn order.

This is UNACCEPTABLE from Makro. Your online service is BAD!!!