FM
Feziwe M
1 reviews | Active since Feb 2012
24 Jul 2015, 17:09
****ed with Makro
am so ****ed off at Makro Alberton. I bought a paper trimmer yesterday and when I opened it, the trimmer was used and did not have the required blades. I returned today only to get even this one does not have blades, I don't know why they tamper with the products and then don't ensure that the product is ok to sell to a customer, a majority of the boxes were not sealed!!! Taking it back tomorrow and staying away from Makro
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Replies (1)
Makro's replyOfficial
27 Jul 2015, 09:36Hello Fezi20,
Thank you for allowing our Customer interaction Centre Supervisor ( Ellen Hleko) the opportunity to speak to you and apologise for the service received from us.
Kindly be ensured that we do not on-sell second hand or used product from one customer to the next. This is against our policies and not how Makro chooses to do business.
I believe the missing parts were provided . I hope your complaint was resolved to your satisfaction.
Regards
Makrocare
Thank you for allowing our Customer interaction Centre Supervisor ( Ellen Hleko) the opportunity to speak to you and apologise for the service received from us.
Kindly be ensured that we do not on-sell second hand or used product from one customer to the next. This is against our policies and not how Makro chooses to do business.
I believe the missing parts were provided . I hope your complaint was resolved to your satisfaction.
Regards
Makrocare
Makro's reply27 Jul 2015, 09:36
Official
Hello Fezi20,
Thank you for allowing our Customer interaction Centre Supervisor ( Ellen Hleko) the opportunity to speak to you and apologise for the service received from us.
Kindly be ensured that we do not on-sell second hand or used product from one customer to the next. This is against our policies and not how Makro chooses to do business.
I believe the missing parts were provided . I hope your complaint was resolved to your satisfaction.
Regards
Makrocare
Thank you for allowing our Customer interaction Centre Supervisor ( Ellen Hleko) the opportunity to speak to you and apologise for the service received from us.
Kindly be ensured that we do not on-sell second hand or used product from one customer to the next. This is against our policies and not how Makro chooses to do business.
I believe the missing parts were provided . I hope your complaint was resolved to your satisfaction.
Regards
Makrocare