SA
Shiraz A
1 reviews | Active since Aug 2010
06 Mar 2019, 13:55
****ed off consumer!!!!!!!!!
I placed an order online to collect at Strubensvalley store and paid immediately. It is almost a week later and I get told that there is no stock. I called the call centre yesterday and they mentioned that it is in the que. Today I get told there is no stock. when I got upset and mentioned that I want a refund then i get told that it takes 7 working days. What pathetic service is this???????????????? they take my money immediately but take 7 working days to refund yet it is their fault. is it legal to accept money for items that are not in stock?????????
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Replies (3)
Makro's replyOfficial
06 Mar 2019, 15:10Good day Shiraz
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our online management team.
We appreciate your feedback and value you as a loyal Makro customer and are committed to improve continually on our service levels.
Kind regards
Otsiele Boikanyo
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our online management team.
We appreciate your feedback and value you as a loyal Makro customer and are committed to improve continually on our service levels.
Kind regards
Otsiele Boikanyo
Best regards,
Makro's reply06 Mar 2019, 15:10
Official
Good day Shiraz
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our online management team.
We appreciate your feedback and value you as a loyal Makro customer and are committed to improve continually on our service levels.
Kind regards
Otsiele Boikanyo
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our online management team.
We appreciate your feedback and value you as a loyal Makro customer and are committed to improve continually on our service levels.
Kind regards
Otsiele Boikanyo
Best regards,
SA
Shiraz A's updateReviewer Update
07 Mar 2019, 15:01I received a call this morning and I was told that someone will get back to me in an hour and still no call or response. What kind of game is Makro playing here??????????????????????????????
SA
Shiraz A's update07 Mar 2019, 15:01
Reviewer Update
I received a call this morning and I was told that someone will get back to me in an hour and still no call or response. What kind of game is Makro playing here??????????????????????????????
SA
Shiraz A's updateReviewer Update
12 Mar 2019, 14:27This is insanely pathetic!!!! To date, no follow up, no nothing. What kind of pathetic advantage is Makro taking over consumers??????????????I want my money back immediately!!!!!!!!!!!!!!!
SA
Shiraz A's update12 Mar 2019, 14:27
Reviewer Update
This is insanely pathetic!!!! To date, no follow up, no nothing. What kind of pathetic advantage is Makro taking over consumers??????????????I want my money back immediately!!!!!!!!!!!!!!!